Basic Service

Enhanced Service

• WebMail - access your mail thru any standards compliant Web browser. This can be set up as your primary mailbox or as an additional (duplicate) mailbox (no difference in cost - some people prefer redundancy while others prefer simplicity).
• Customized Mail Routing - we can configure your mail so that mail from several POP accounts appears in one webmailbox, or mail from one POP account can be duplicated to several webmailboxes, or various creative combinations of same. This can also be done with POP accounts, BTW. We do not allow you to do this yourself because of the possibility of creating a mail loop. Note: some ISPs do not accept relayed mail; if this situation arises we won't try very hard to resolve it, as we have never had much luck.
• IMAP - if you don't know what this is then you probably don't need it. It comes standard with WebMail, but don't ask us to help you configure your mail client.
• SPAM Filtering - now available for $2 per email address per month, minimum $20 per month per business account.
• Virus Filtering - ditto as for SPAM.
• Mailing Lists - discussion or distribution/announcement, great for collaboration and community building.

Setting up your email client for basic service

Accessing your webmail

Pricing

1. The XYZ Company wants 4 POP mailboxes. Setup charge is $20, monthly charge is $20 (billed as $60 quarterly), and each account has a 20 MB storage limit.
2. The PrettyPix company wants 5 mailboxes. Two of them are for employees who must receive very large attachments. Those are configured with 50 MB storage limits, and the other 3 are configured at 20 MB each. Setup is $25, and the monthly cost is $35.
3. The Savvy SellMore company wants 12 mailboxes with 5 MB each of storage. The email addresses, real names, and passwords are provided by the client in one contact, and everything works perfectly. Setup is $24, Monthly cost is $24.
4. The SpeakEasy company wants 4 mailboxes. Three are for public speakers who travel and want to have browser access to their mail, and of those, one wants browser access only. Each of them gets 20MB mailboxes (2 with POP and webmailboxes, 1 with webmail only), and the secretary in the home office gets a 20MB POP mailbox. In addition, a virtual account is set up which is forwarded to each of the webmailboxes (ie. no storage space for the virtual account). Setup is $25 ($5 each for 5 addresses), and the monthly cost is $30 ($10+$10+$5+$5).
5. The Fickle company wants 4 mailboxes, which are created. A week later, they add 2 more. Two weeks later they add another and request that one of the earlier boxes be removed. The next month they request that one of the accounts be set to 50 MB. Total setup charges are $50 ($20 + $10 + $10 + $10), and the eventual monthly cost is $35.
6. The SmuttyPorn company wants 200 mailboxes allocated 100 MB each. We refuse. We don't want their business.

Troubleshooting

1. Have you made a simple typographical error? Specifically...
   • Your account ID (or user name) in your email client should be in the form accountid.domainname.tld and NOT accountid@domainname.tld.
   • Your (our) POP (incoming) mail server is mail3.linkedresources.com
   • Are you sending test messages to the correct email address?
   • Is your password correctly entered? This is always tricky because you usually cannot see the password once entered, for security reasons. If need be, we can manually reset the password at our end at the same time you do at yours.
2. Do you have a firewall or filtering software which is not allowing your network to access mail3.linkedresources.com? I have seen this situation on at least two occasions. Because of the broad range of LAN/firewall systems, and the security implications, we cannot offer support for this. Your own network administrator will have to address this, and it is sometimes a real hassle as each individual machine in your office may need to be reconfigured.
3. If you are having trouble sending mail, remember that we do not offer SMTP (outgoing) mail services. Use your Internet Access Provider's mail server for this. The reason for this is to help control spam on the internet (spam is evil, as is html email).
4. Don't worry if you cannot ping mail3.linkedresources.com; our own firewall prevents this to avoid DOS (Denial of Service) attacks.
5. Try setting up a mail client on another machine on another network (preferably one with no firewall or filter). If you can successfully access an account on our server, you know the problem is at your end, not ours.

Terminology

• Account - this is a billing concept. One account is paid for through a single source.
• Email Address - an internet email address in the form you@company.com which our mail servers are configured to recognize, regardless of how mail sent to that address is handled (forwarded, distributed, deleted, or stored for retrieval).
• Mailbox - a POP or IMAP mailbox from which stored mail may be retrieved. Several Email Addresses may be routed to a single Mailbox.
• POP - Post Office Protocol, a standard of communication between an Email Client and an Email Server. Generally, when mail is retrieved, the whole block of mail data is transferred to the customer's machine and then deleted from the mail server.
• IMAP - Internet Mail Access Protocol, another standard of communication with Email Servers. This allows the server to send only housekeeping information about stored emails (eg. from address, to address, subject) to the client, allowing the user to pick and choose which emails to retrieve (or delete without retrieving).
• Email Client - a computer program which runs on a user's computer and which can access stored email from an Email Server. Examples are Mulberry, Outlook, and Eudora. There are many others.
• Email Server - a program which can accept email messages and store them for later retrieval (or forward them to another Email Server) by a user with an Email Client program.

Email Forwarding